Products - Ductless Systems

PerformanceTM Multi-Zone Heat Pump with Basepan Heater

Model: 38MGQ

  • Category Price: $$
  • Product Line: Ductless – Perfomance Residential Series Heat Pump
  • Cooling Efficiency: Up to 22.0 SEER
  • Heating Efficiency: Up to 10.0 HSPF
  • Comfort Features: Better
  • Efficiency: Up to 22.0 SEER / Up to 10.0 HSPF
  • Application: Residential
  • Purpose: Heating and cooling
  • Type: Multi-Zone
  • Cooling SEER: Up to 22.0
  • SEER Efficiency Range: 20 to 22.9 SEER
  • Heating HSPF: Up to 10.0
  • HSPF Efficiency Range: 10 to 11.9 HSPF
  • ENERGY STAR® Qualified: Select sizes ENERGY STAR® qualified
  • Number of indoor fan speeds: Dependent upon indoor unit pairing
  • Sound Level: 60 decibels
  • Sound Level Range: 60+ Decibels
  • Compressor Type: Inverter
  • Proposition 65 Product Warnings: 343824-2 Lead and Lead Compounds


    If you happen to live in a home without ductwork or have converted a sizeable area to living/working space, you'll appreciate this multi-zone heat pump. As part of the MG System, it can provide cooling for those hot summer days and warmth the rest of the year while temperatures remain above -4° F.

    As a multi-zone you can use up to five multiple style indoor units supported by just this one efficient, outdoor variable-speed compressor unit. For quiet comfort in a large space application, it can't be beat.



    • Inverter Compressor
    • Up to 22.0 SEER cooling efficiency
    • Up to 10.0 HSPF heating efficiency
    • Available in 208/230V
    • Built-in basepan heater
    • Total piping length 98 - 245' depending on unit capacity
    • Connects two to five indoor units (zones) off a single outdoor unit
    • Multiple style indoor units (Performance™ Series)
    • Condenser high-temperature protection
    • Refrigerant leakage detection
    • Quiet outdoor sound operation, as low as 60 decibels1
    • System diagnostics
    • 10-year parts limited and 10-year compressor limited warranties to the original purchasing owner upon timely registration2

    1Quietest size within each model group during most common cooling operating condition.
    2If properly registered within ninety (90) days after original installation, parts are warranted to the original purchaser for a period of 10 years. Otherwise, parts warranty is 5 years. For other applications a 7-year parts and 7-year compressor limited warranties apply. See warranty certificate for details.



    • Up to 22.0 SEER
    • Up to 12.5 EER
    • Up to 10.0 HSPF
    • Select sizes are ENERGY STAR® certified based on indoor unit pairing

    • Outdoor sound: as low as 60 decibels1

    • Cooling mode Min-Max DB: -4° ~ 122° F (-20° ~ 50° C)
    • Heating mode Min-Max DB: -4° ~ 86° F (-20° ~ 30° C)

    • Up to 245'

    • Inverter Compressor
    • System protecting high pressure and loss of charge switches
    • Voltage and current protection
    • Sound reduction: isolated compressor
    • Diagnostics intelligence

    • 1.5 - 4 tons

    • 208/230V

    • Heavy-gauge, galvanized steel construction
    • Primed and coated with a 100% coverage, baked-enamel finish in white


    1Quietest size within each model group during most common cooling operating condition.